Terms of Service

We are a travel agency specialising in Business and First Class air travel. We source fares, advise on routings and arrange ticketing on your behalf. We are not an airline and we do not operate, control or crew any flight.

Every flight booked through us is carried out by an airline under that airline's own contract of carriage. Airlines, hotels and any other supplier involved in your trip are independent contractors, not our agents or employees. Our obligation is to arrange the booking you authorise, with reasonable care and skill; the obligation to carry you, and the terms on which that is done, is the airline's.

Where we collect payment, we do so in order to pass the fare to the airline or its ticketing partner. We do not assemble or sell packaged holidays, and nothing we arrange should be treated as a package within the meaning of any package travel regulation unless we say so in writing for a specific booking.

To use the Service you must be at least 18 years old and legally able to enter into a binding contract. By using it you confirm that:

a) you are using the Service to make genuine travel enquiries and bookings for yourself or for people who have asked you to act for them, and not for resale, speculative or fraudulent purposes;

b) the information you give us — names exactly as they appear in passports, dates of birth, contact details and travel dates — is accurate and complete;

c) you have authority to accept these Terms for every passenger on the booking, and you have made each of them aware of the terms that apply to their ticket;

d) neither you nor any passenger is subject to sanctions imposed by the United States, the United Nations or the European Union, or is otherwise barred by law from receiving the Service.

We may decline a request, refuse to complete a booking or withdraw access to the Service at our discretion — for example where a payment cannot be verified, where a fare is no longer available, or where a request appears fraudulent. If we decline before ticketing, any payment taken is returned in full.

A quote is an offer to arrange a fare, not a reservation. Premium cabin inventory and pricing move constantly, so a quote holds only for as long as the airline holds the fare — usually hours rather than days. Your booking is confirmed only once the ticket has been issued by the airline or its ticketing partner and we have sent you the ticket number.

Until that point the fare, the taxes and the availability are all subject to change. If a quoted fare is withdrawn before ticketing we will tell you promptly and offer the closest alternative we can find; you are free to decline it and receive a full refund of anything already paid.

a) Passenger names must match the travel document exactly. Airlines do not permit a ticket to be transferred to another person, and most treat a name correction after ticketing as a reissue with a fee — or refuse it entirely.

b) Where a booking is issued as a sequence of flights, the coupons are valid only in the order shown. Missing or abandoning one segment will usually cause the airline to cancel the remaining segments automatically.

c) Fares, and the rules attached to them, are set by the airline. We cannot waive, override or negotiate around a rule the carrier enforces.

d) For international departures, check in and present your documents at least three hours before the scheduled departure time unless the airline tells you otherwise.

e) Airlines may change schedules, equipment, routings and seating after a ticket is issued. We pass on every change we are notified of, but we are not responsible for the change itself or for its consequences.

Tickets are issued electronically and sent to the email address you give us, together with the reservation reference and ticket numbers. If a ticket we have confirmed is not honoured by the airline, we will either arrange a replacement on a comparable routing or refund what you paid for it.

What you can change, and at what cost, is determined by the fare rules of the ticket you hold. Discounted premium cabin fares are frequently non-refundable, non-transferable and non-reroutable, and some cannot be changed at all. We set out the rules that apply before you accept a fare — please read them, and tell us if you would rather have a more flexible fare instead.

a) Any change or cancellation must reach us before the cut-off in your fare rules, and in no case later than 24 hours before scheduled departure. Requests made after that cut-off usually cannot be actioned at all.

b) Where a change or cancellation is permitted, the airline's own penalty and any difference in fare apply, plus our service fee for handling the reissue. That fee is quoted to you in writing before we act, and nothing is charged until you approve it.

c) Cancelling a reservation does not by itself trigger a refund. Where the fare rules allow one, we submit the request to the airline; the airline decides the amount and the timing, and funds are returned to the original method of payment once the carrier releases them.

d) Where the fare rules allow value to be retained rather than refunded, the airline issues travel credit in the name of the original passenger, valid for the period the carrier sets — commonly twelve months from the date of issue.

e) A no-show — failing to travel without cancelling in time — forfeits the ticket. It cannot be refunded, exchanged or converted to credit.

f) Exchanges can only be made before the first departure on the affected ticket. Once travel has begun, the remaining segments are governed by the carrier's rules for partially used tickets.

Because tickets are issued immediately on your instruction, purchases through the Service are not subject to a statutory cooling-off period. The US Department of Transportation's 24-hour reservation requirement applies only to tickets bought directly from an airline for travel to or from the United States at least seven days ahead; where it does apply to your booking, we will tell you.

Airline penalties, fare differences and our service fee are three separate charges. Any refund we quote is net of all of them, and the airline's share of the decision is outside our control.

Baggage allowances are set by the operating carrier and vary by cabin, by route and — on itineraries involving more than one airline — by segment. Bags over the allowance are charged by the airline at the airport at the rate applying on the day. Allowances change without notice and we cannot guarantee one in advance.

Seat assignments are made in the airline's system, and some carriers charge for advance selection even in premium cabins. An assigned seat is never guaranteed: airlines reserve the right to reassign seats or change aircraft for operational or safety reasons, and do so without compensation.

Negotiated and discounted fares frequently earn reduced mileage, or none at all, and are often ineligible for upgrades, lounge access or elite qualification. Accrual is decided entirely by the airline's loyalty programme under its own rules. Give us your frequent flyer number and we will add it to the booking, but we cannot promise that any particular benefit will be credited.

Each airline's conditions of carriage, tariffs, regulations and fare rules are incorporated into your booking by reference and govern your carriage. They are published by each carrier and available from it on request. Where more than one airline carries you, more than one set of terms applies, and they may differ from one another.

Those incorporated terms typically cover, among other things: limits on the carrier's liability for death or bodily injury and for loss, damage or delay of baggage; the procedure for declaring a higher value for baggage and paying any supplementary charge; time limits for making a claim; rules on reconfirmation, check-in and ticket validity; and the carrier's right to refuse carriage.

You agree to comply with all supplier requirements, including payment deadlines, identification, and any security deposit or liability waiver a supplier requires. Failure to comply may result in the supplier cancelling your booking or refusing service, and in the forfeiture of amounts already paid.

Obtaining and carrying valid travel documents is your responsibility, for yourself and for everyone on your booking. That includes a passport with sufficient remaining validity for your destination, any entry or transit visa, and any health certificate or vaccination record required on arrival.

Transit requirements catch people out most often. A change of aircraft in the Schengen area, the United Kingdom, the United States, Canada or China can require a visa even where you never intend to leave the airport. We flag the requirements we are aware of for a routing we quote, but requirements change frequently and the authoritative source is always the relevant embassy, consulate or government portal. Please confirm with them before you travel.

If you are refused boarding, transit or entry because a document is missing, expired or incorrect, the normal fare rules apply to your ticket and any refund is limited to what those rules permit. We are not liable for a trip lost this way, and we give no assurance about conditions or safety at any destination — for that, consult your government's travel advisories.

No card details are collected through this website. Payment is arranged with your advisor once you accept a quote, through a secure channel we will direct you to. By paying, you confirm that you are the cardholder or have the cardholder's express authority to use the card for the full amount.

The amount authorised covers the full cost of the ticket. Depending on how the airline settles the fare it may reach your statement as more than one transaction, and the merchant name shown may be the carrier or a ticketing partner rather than us.

Some transactions require additional verification before we can ticket — for example a small temporary authorisation, a call with your issuing bank, or evidence connecting the cardholder to the passenger. We may decline to ticket until verification is complete. If a card is declined we will tell you within one business day, so that an alternative can be arranged before the fare is lost.

Foreign transaction charges, currency conversion and the exchange rate applied are set by your card issuer on the date it processes the charge. They are outside our control and are not included in any amount we quote.

We take fraud seriously. Calls with advisors may be recorded, with notice, so that the instructions given can be evidenced. Transactions we believe to be fraudulent are reported to the airline and to the appropriate authorities.

The website and its content are provided on an 'as is' and 'as available' basis. Fares, availability, schedules, routings and editorial content shown on the site are illustrative and change constantly; we do not warrant that they are accurate, current or complete, and nothing on the site is an offer capable of acceptance until an advisor confirms it for your dates.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, punitive or exemplary loss, or for lost profits, lost business or lost savings, arising out of your use of the Service. Nor are we liable for loss or damage caused by the act, error, omission, default, delay, cancellation, overbooking, strike, insolvency, force majeure event or governmental action of any airline, hotel or other independent supplier.

Where we are nonetheless found liable to you, our total liability in connection with a booking is limited to the amount of our own service fees for that booking. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Nothing in this section affects the rights you have directly against an airline under its contract of carriage or under applicable passenger rights law, including EC Regulation 261/2004 where it applies. Those claims lie against the carrier, and we will provide the booking documentation you need to bring one.

If something goes wrong, tell us first. Most problems are resolved fastest by an advisor with access to the booking, and we ask that you give us a reasonable opportunity to put things right before taking any other step.

International carriage is governed by either the Montreal Convention or the Warsaw Convention, depending on the itinerary and on which treaties the countries involved have ratified. Both limit what an airline must pay. The figures below are treaty limits expressed in Special Drawing Rights (SDR), a unit of account set by the International Monetary Fund whose value in dollars or euros changes daily; the conversions are indicative only.

Under the Montreal Convention

a) There is no financial limit on the carrier's liability for death or bodily injury.

b) Liability for destruction, loss, damage or delay of baggage is limited to 1,288 SDR per passenger (very roughly USD 1,700), unless a higher value was declared at check-in and any supplementary charge paid.

c) Liability for damage caused by delay to passengers is limited to 5,346 SDR per passenger (very roughly USD 7,100).

d) For Community carriers, EC Regulation 889/2002 applies the Convention's rules to carriage within the European Union.

Under the Warsaw Convention

a) Liability for death or bodily injury is limited to approximately 16,600 SDR where the Hague Protocol applies, or approximately 8,300 SDR where it does not.

b) Liability for checked baggage is limited to 17 SDR per kilogram, and for unchecked baggage to 332 SDR per passenger.

c) For journeys to, from or with an agreed stopping place in the United States, the liability limit for death or bodily injury is not less than USD 75,000 per passenger.

Claims are time-barred quickly. Written notice of damage to checked baggage must reach the carrier within 7 days of receiving the baggage, and notice of delay within 21 days of the date it was placed at your disposal. Miss those windows and the claim is generally lost, so raise it with the airline at the airport before you leave it.

The site — its text, layout, design, photography, code and the bizclassfares.com name and marks — is owned by us or licensed to us, and is protected by copyright and trade mark law. You may view and print pages for your own travel planning. You may not copy, republish, scrape, resell or adapt any part of the site for any other purpose without our written permission.

Airline names, logos and marks appearing on the site belong to the respective carriers and are used descriptively, to identify the services being discussed. Their use does not imply that we are affiliated with, endorsed by, or acting as agent for any airline beyond the arrangements described in these Terms.

You agree to indemnify and hold harmless us, our affiliates and suppliers, and their respective officers, directors, employees and agents, against any claim, demand, loss, damage, fine, penalty or cost (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law or of the rights of a third party, or your use of the Service.

Talk to us first. Almost everything is resolved by an advisor, and we ask that you email advisors@bizclassfares.com with the details before starting any formal process. We will work with you in good faith for 60 days from the date your complaint reaches us.

If the dispute is still unresolved after that period, you and we agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

a) Either of us may instead bring an individual claim in small-claims court, if the claim qualifies there.

b) Claims must be brought individually. You and we each waive the right to bring or take part in a class, collective, consolidated or representative action, and the arbitrator has no authority to hear one.

c) This arbitration agreement is governed by the Federal Arbitration Act.

d) These Terms, and any dispute arising out of them or out of your use of the Service, are governed by the laws of the state in which we are registered, without regard to its conflict of laws rules. Any proceeding permitted to be brought in court will be brought in the state or federal courts located in Seattle, WA, and you and we each consent to their jurisdiction.

If any part of this section is found unenforceable the remainder continues to apply, except that if the class action waiver is held unenforceable as to a particular claim, that claim alone proceeds in court.

We may update these Terms from time to time. The version in force for your booking is the one published on the date the booking was made, and the effective date above tells you when the current version took effect. Material changes are posted here before they take effect, and continuing to use the Service afterwards means you accept the revised Terms.

If any provision of these Terms is held invalid or unenforceable it is severed and the rest remains in force. Our failure to enforce a provision is not a waiver of it. These Terms, together with our Privacy Policy, are the entire agreement between us about the Service.